Accessibility. Shouldice.

Tel: 905.889.1125
Toll Free: 800.291.7750
US / International Toll Free : 855.328.3423

Accessibility

Accessibility for Ontarians with Disabilities Act (AODA)
Customer Service Standards Plan

Providing Services to People with Disabilities
Shouldice Hospital is committed to excellence in serving all customers including people with disabilities.This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of services to the public or other third parties

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises at no extra charge.

In the event of a planned or unexpected disruption of services, Shouldice Hospital will notify customers.  Notices will be posted and information will be available on our website: http://www.shouldice.com

Training for staff

Shouldice Hospital will provide training to all employees and others who deal with the public.

As reflected in the Ontario Regulation 429/07, regardless of the format, training will cover the following:

  • A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005.
  • A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07.
  • Instructions on how to interact and communicate with people with various types of disabilities and assistive devices.
  • Instructions on how to use equipment or devices that are available at Shouldice Hospital that we provide that may be helpful for people with disabilities.
  • Instructions on what to do if a person with a disability is having difficulty accessing our services.
  • Shouldice Hospital policies, procedures and practices pertaining to providing accessible customer service to customers with disabilities.

Shouldice Hospital will provide training as soon as practicable to all current employees.  Training will also be provided to new employees during orientation.  Revised training will be provided in the event of changes to legislation, procedures, and/or practices.

Shouldice Hospital will keep a record of the training that will include the dates training was provided and the number of employees who attended the training.

Feedback process

Customers who wish to provide feedback on the way Shouldice Hospital provides goods and services are asked to :

  • Email us at:  info@shouldice.com
  • Write to our Chief Administrative Officer at:  7750 Bayview Avenue, Thornhill, ON  L3T 4A3

Alternative formats

Shouldice Hospital strives to make sure that all communications are accessible in alternative formats upon request.

  • Call us at 905 889 1125
  • Email us at:  info@shouldice.com
  • Write to our Chief Administrative Officer at:  7750 Bayview Avenue, Thornhill, ON  L3T 4A3

Modifications to this or other policies

Shouldice Hospital is committed to developing customer service policies that respect and promote the dignity and independence of customers with disabilities.  Any policy of Shouldice Hospital that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.


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