For over a decade professors at Harvard Business School have been teaching the merits of focus in business to their MBA and EMBA students. Harvard's concept of the "Focused Factory", a business that concentrates on the practice to perfection of one clearly defined process, is so well regarded that over 75 of the worlds leading business schools have adopted it in their own teachings. The philosophy is capsulized and highlighted in a service oriented case study about Shouldice Hospital, written by Harvard professor James Heskett and Mr. Alan O'Dell, the managing Director of Shouldice.

Subsequent to the case study, two books have been written by Harvard professors which feature the Shouldice example for the same purpose. The books are "Market Driven Health Care" by Regina Herzlinger and published by Addison Wesley and "The Service Profit Chain" by James Hesker, Earl Sasser and Leonard Schlesinger and published by The Free Press .

These books are a must read for anyone in the Health care industry or general business.

The Case study and the books can be ordered directly from Harvard's book store.

About Shouldice Hospital | Administrative Information | The Shouldice Environment | The Medical Staff | Our Promise |
What's a Hernia? | How to book for surgery | Published articles | Shouldice Newsletter | Patient Reunion |
Shouldice Pictorial | What's new? | FAQ